Soteria Protection, located in Victoria, BC, Canada, collects information about clients via this website (soteriaprotection.ca) and other software services provided by Soteria Protection and Claro Solutions Ltd (clarosolutions.ca). The collection, storage and usage of this information is detailed below.
Customer information collection and usage
Any information given to Soteria Protection is treated with care and stored securely. We use industry standard technology to keep submitted information safe. Our procedures safeguard and secure the information we collect online; however, no Internet data transmission is guaranteed 100% secure. As a result, we cannot warrant the security of any information transmitted to us via this web site. You do so at your own risk. Once we receive your information, we make our best efforts to ensure its security on our systems.
By using this site, you agree we may collect and use information only for the purposes for which the information was collected, and in accordance with this Privacy Policy. If you do not agree, please do not distribute personally identifying information on or via this web site, or other Soteria Protection software products.
How we use your information
We use your information to provide services and/or products that you have requested, specifically to:
- Send you details if you requested information regarding a product or service
- Manage your information or account details for the purpose of using our systems or services
- Provide training, workshops, and tracking of certifications completed
- Monitor anonymized usage of our services to better understand how people interact with our services and troubleshoot issues
How your information may be shared
Soteria Protection will never sell or rent your personal information. We will only provide your information to other persons, if:
- We have your consent
- We provide the information to our suppliers or agents who assist us in serving you and they have agreed to abide by our privacy policy
- We are required to do so by law
What is “Personally Identifying Information”?
“Personally identifying information” is information that can be explicitly used to identify and/or contact you as an individual. This includes information such as: email address, first and last name, occupation, company name and postal code / zip code. Other information collected includes any information relating to internal company based promotions.
Personally identifying information that you choose to provide to another party or web site will be subject to their privacy policy. For example, if you purchase goods or services online from a merchant that you found while visiting the Soteria Protection web site, information you provide to that merchant is subject to their privacy policy rather than ours.
Your privacy choices
We use your personal data to provide you with a service, product, or information at your request, and always with your explicit consent.
If you would like a copy of your personal data on file, please call our office or email us to request that data. We will require some personal information to verify your identity to comply with your request.
If you choose to revoke consent for your personal data, we may be unable to provide you with some or all of our services and products where that data is required to provide that service. We will require some personal information from you to verify your identity before we can remove your personal information from our systems.
Links to Other Sites
Users should be aware that when you are on the Soteria Protection web site, for example, in the links page, you could be directed to other sites beyond our control. There are links to other sites from the Soteria Protection web site that take you outside of our service. These other sites may send their own cookies to users, collect data or solicit personal information. The Soteria Protection policy does not extend to anything inherent in the operation of the Internet and therefore beyond Soteria Protections control. It is not to be applied in any manner contrary to applicable law or governmental regulation.
Sending E-mail to Soteria Protection
When you send us e-mail we will use your name and email address only when responding to the concerns raised in the email. This means your e-mail may be shared with the appropriate people within the Soteria Protection network to help us respond to your email.
Changes to this Policy
From time to time, Soteria Protection may introduce new products and services to its users and members. We reserve the right to modify this Privacy Policy at any time.
If you would like to make a suggestion regarding this policy or any other area of Soteria Protection web site, please send us your comments using our contact form.